Support

Questions, a problem with the app, or a question you think is wrong? We're here to help.

I bought the full app. How do I get it back on a new phone?

Sign in to the same Apple ID or Google account you bought it with, open the app, go to the unlock screen and tap Restore purchase. The full app is a one-time purchase per exam, with no subscription.

Where is my progress saved? Can I move it to another phone?

Your progress, scores and settings are saved only on your phone. They are not uploaded anywhere, so they don't move to a new phone, and deleting the app deletes them. You can start over at any time in Settings › Reset progress, which clears your answers, cards and scores but keeps your settings.

How do I change my state or exam?

Go to Settings › Exam state. The insurance apps adjust the mock exams, topic weights and state law chapter to the state and exam you choose.

How do I turn study reminders on or off?

Go to Settings to set the daily study reminder time and turn exam countdown reminders on or off. Reminders are scheduled on your phone. If none arrive, check that notifications are allowed for the app in your phone's settings.

The audio coach doesn't hear my answer

The audio coach needs microphone and speech recognition permission. Allow both for the app in your phone's settings, and say just the letter of your answer.

A question or fact looks wrong

Questions are original and written from official sources, but laws change. Email us with the question text and we'll check it. Always confirm current rules with your state insurance department or the official exam outline.

Refunds

Purchases are handled by Apple or Google. To ask for a refund, use reportaproblem.apple.com for iPhone, or your Google Play order history for Android.